Refund and Returns Policy

We want every Boxedcss order to feel like Christmas morning. That said, the sports card and hobby box world plays by its own rules — prices shift daily, products are sealed, and what’s inside is part of the thrill. Here’s what you need to know before you order.

Your Deadlines at a Glance

Our 90-Day Return Window

We stand behind what we sell. You have a full 90 days from the delivery date to request a return of any product that is still factory sealed, unopened, and in its original condition — far longer than the industry standard.

To start a return, email contact@boxedcss.com with your order number. We’ll walk you through it.

Please note that damage, wrong-item, and missing-item claims have their own shorter deadlines, listed in the table above. Those windows are set by our carriers’ claim rules, not by us.

All Sales Are Final on Opened Products

The sports card industry has its quirks, and this is the biggest one: once a sealed box, pack, or case is opened, it can’t be returned. This is standard across the entire hobby, and it protects both of us from search-and-return fraud.

Not eligible for return:

• Hobby boxes, packs, or cases that have been opened, or whose seal is broken.
• Mystery boxes and repacks, once opened.
• Cards removed from sealed packs, slabs, or holders.
• Products damaged after delivery.
• Items marked final sale at the time of purchase.

If your sealed product is still sealed and unused, you’re good to return it within 90 days.

Single and graded cards may be returned within 14 days of delivery if they are materially different from the listing description or photographs. Because card values move quickly, we can’t accept single-card returns for any other reason.

What About Price Changes?

The market never sleeps, and prices can swing within hours.

• If the price goes up after you buy, we honor your original price. We will never charge you more.
• If the price goes down after you buy, we can’t refund the difference. The same rule works in both directions.
• Pre-sale items follow the same rule. The price you paid is locked in.

Order Cancellations

You can cancel any order for a full refund at any time before it ships, including pre-sale orders. We work fast, so contact us as soon as possible — email contact@boxedcss.com with your order number in the subject line.

Once an order has shipped, it can’t be pulled back and is handled under the return rules above.

Pre-sale orders can be cancelled for a full refund any time before shipment. If a manufacturer cancels a release, or delays it more than 30 days beyond the announced release date, we will contact you with the option to cancel for a full refund.

If Your Order Arrives Damaged

• Don’t throw anything away. Keep the product, the box, and all packing materials exactly as they arrived.
• Take photos. Clear shots of the damage from a few angles.
• Email us within 48 hours at contact@boxedcss.com with your order number and photos.

Once we review, we’ll ship a replacement if one is available or issue a full refund — your choice. We cover return shipping with a prepaid label, so you don’t pay anything.

Important: if a sealed box looks damaged, don’t open it before contacting us. Opening a sealed product ends our ability to file the carrier claim, so it voids the damage claim.

What We Can’t Refund

• Manufacturer defects inside sealed boxes. Centering issues, print errors, and factory surface scratches are handled by the manufacturer (Panini, Topps, Upper Deck, and so on). Each has its own claims process, and we’ll point you to the right one.
• Hits you didn’t love. We know a disappointing pull stings, but the card lottery is part of the hobby. We can’t refund based on what was inside the box.
• Boxes that don’t match a manufacturer’s stated insertion ratios. Pull rates vary box to box.
• Opened sealed products. Once a seal is broken, the product can’t come back.

Got the Wrong Item?

Email contact@boxedcss.com within 7 days of delivery with your order number and photos of what you received. We’ll send a prepaid return label and ship the correct product right away, at no cost to you.

How to Return an Item

1. Email us first at contact@boxedcss.com with your order number and the reason for the return. Returns sent back without our approval can’t be processed.
2. Wait for approval. We reply within 1–2 business days.
3. Get your return label. Once approved, we email you a prepaid label.
4. Pack it safely in the original packaging with all protective materials.
5. Drop it off at your nearest UPS, USPS, or FedEx location.

Once we receive the item and confirm it’s in original sealed condition, we process your refund.

How Refunds Are Processed

• Refunds go back to your original payment method.
• We inspect returns within 3 business days of arrival.
• Allow 5–10 business days after approval for the refund to appear on your statement.
• Standard shipping is free on all orders, so there is no shipping charge to refund. Expedited shipping upgrades are refundable only if the problem was on our end.

Chargebacks

If something goes wrong, contact us first. We answer every message within one business day, and nearly every issue is resolved faster by email than through a bank. Filing a chargeback without contacting us may result in your account being blocked from future orders.

Need to Reach Us?

Boxedcss
706 12th St, Greeley, CO 80631, United States
Phone: +1 (970) 552-7801
Email: contact@boxedcss.com
Website: www.boxedcss.com

Hours (MT): Mon–Fri 9:00 AM – 9:00 PM · Sat 10:00 AM – 10:00 PM · Sun closed