We want every Boxedcss order to arrive perfectly. We don’t manufacture what we sell, but we stand behind every shipment that leaves our warehouse. This policy explains when we replace items, what’s covered, and what the manufacturer handles.
What’s Covered, and For How Long
| Type of Claim | Time to Report | What Applies |
|---|---|---|
| Shipping damage | 48 hours from delivery | Replacement or full refund |
| Wrong item received | 7 days from delivery | Correct item shipped free |
| Items missing from order | 7 days from delivery | Replacement once verified |
| Sealed product with a visible factory defect | 7 days from delivery | Replacement or full refund |
| Faulty supplies and accessories | 1 year from delivery | Replacement or refund |
Our 1-Year Warranty on Supplies and Accessories
Toploaders, penny sleeves, magnetic holders, binders, storage boxes, and display products carry a full 12-month warranty from the date of delivery. If one fails under normal use through a manufacturing defect or faulty workmanship, we replace it or refund it.
Sealed Products
Sealed hobby boxes, packs, and cases are covered from the moment they arrive until you open them. We’ll replace or refund a sealed product that arrives crushed, dented, torn, water-damaged, or with compromised shrink wrap — reported within the windows above.
Once a sealed product is opened, warranty coverage ends. This is standard across the hobby, and it’s why we ask you not to open a box that looks damaged before contacting us.
What We Don’t Cover
- Cards inside sealed boxes. Centering issues, print defects, and factory surface scratches are handled by the manufacturer’s own claims process.
- Disappointing pulls. No autograph, a low-value hit, or a missing parallel isn’t a defect — it’s the hobby.
- Boxes that don’t match expected insertion ratios. Pull rates vary box to box.
- Opened products. Once a sealed box, pack, or case is opened, it’s no longer eligible.
- Damage caused after delivery, including improper storage, liquid, extreme temperatures, or mishandling.
- Normal wear and tear on cards or supplies.
Manufacturer Warranties
For card defects and pack-related issues, you’ll need to contact the manufacturer directly. We’re happy to point you to the right department:
- Panini America — collector services for damaged or defective cards.
- Topps — customer service handles card-specific claims.
- Upper Deck — quality assurance team.
- Wizards of the Coast — Magic: The Gathering and other WotC products.
- The Pokémon Company International — Pokémon Trading Card Game.
- Konami — Yu-Gi-Oh! Trading Card Game.
How to Request a Replacement
- Reach out within the window shown in the table above. Email contact@boxedcss.com.
- Include the essentials. Order number, a clear description, photos of the issue, and photos of the shipping materials.
- Wait for our review. We reply within 1–2 business days.
- Return if needed. We cover return shipping with a prepaid label.
- Receive your replacement. Once approved, we ship within 1–2 business days.
Important Rules
- Don’t open damaged boxes. Opening ends the carrier claim and voids the replacement.
- Save the packaging. Keep the shipping box and packing materials until the claim is resolved.
- Photos are required. Claims without clear photos can’t be processed.
Limitations
- We’re not liable for loss of resale value or future profit.
- Replacement value is limited to the original purchase price.
- The 1-Year Warranty covers the original purchaser and doesn’t transfer.
- We may deny claims that show signs of fraud or misuse.
Contact Us
Boxedcss
706 12th St, Greeley, CO 80631, United States
Phone: +1 (970) 552-7801
Email: contact@boxedcss.com
Website: www.boxedcss.com
Hours (MT): Mon–Fri 9:00 AM – 9:00 PM · Sat 10:00 AM – 10:00 PM · Sun closed